After Service Organization:
Directed by vice general manager, After Service of All Pro Corp. is executed by Customer Service Dept. & Training Dept. Department leader is in charge of works arrangement and personnel distribution, and actual problem of customer service is carried out by professional technical panel.
After Service Content:
All Pro Corp offer after service for all our products, including equipments, apparatus, and their applications in the maintenance period.
We will contact our customers regularly, collect customers'comments and help them on products usages.
Telephone Support: We offer telephone service for 24x7x365 hours, which can settle common counseling, system maintenance and technical supports.
Auto Reply by Fax: Our customers can get reply for service or information by our auto fax.
Long-distance Service: Authorized users can get long-distance maintenance service after signed in by telephone.
Internet Technical Service: There are abundant technical information and FAQ in our website. Our customers can get help by down-load, online message board or E-mail.
Scene Service: Professional technical panel will support you at the scene in the case that your problem can not be settled by above mentioned manners.
Service Coordinator: All Pro has special service coordinators for every item, which will reduce intermediate links.
Telephone: Within 30 minutes
Fax and Email: Within one hour
Regular Examination: Consulted with customers
Scene Service: Depending on distance.